When you make a purchase or hire a service on any of our platforms, you provide us with some personal data in order to facilitate your operation.
THE Proxy Systems values the security of your data, respect for your privacy and transparency with you and, therefore, we dedicate this document to explain how your personal data will be treated and what measures we apply to keep them safe.
Before the explanations, get to know our company.
we are the Proxy Systems , registered with CNPJ 02.097.394/0001-73 , headquartered in the City of Jundiaí, State of São Paulo, established at Rua Conde de Parnaíba nº 96 - Centro, and according to the definition provided by the General Data Protection Law “LGPD” (Federal Law nº 13.709.2018), most of the time we will be the controller of your information, therefore, responsible for defining what happens to this data and for protecting it.
To make this policy easier to understand, whenever you encounter the terms “Proxy” , "we" or “ours” , we are referring to the controller of your personal data, that is, the company Proxy Systems or simply Proxy and, every time you read “user”, “you” , "your" or “your” , we refer to you, the user of our platforms.
WHAT DATA IS COLLECTED BY PROXY SYSTEMS
During your experience in our systems used by physical stores (ERP), or e-commerce, we may collect different types of personal data, automatically with the purpose of conference, monitoring and control, or provided directly by you, such as for example to completing your registration.
See below what personal data we may collect and in each situation:
Foreign ID (when applicable);
Data referring to your addresses.
While reviewing and monitoring your purchases or other financial transactions:
Goods value (unit);
Total purchase or transaction amount;
Nature of the financial transaction;
Information on the payment method used.
Below we present the information that may be collected even if the User is not registered on our platforms:
Information about the device used for navigation;
Searched or viewed products and categories;
HOW WE USE YOUR PERSONAL DATA
We use personal data to ensure quality service and a better shopping experience.
We list below the purposes for which we may use your personal data:
To enable operations on our platforms, such as product sales, maintenance, exchanges and returns, delivery (freight), among others;
To correctly identify the user;
To assist in the diagnosis and resolution of technical problems;
To carry out investigations and measures to prevent and combat illicit acts, fraud, financial crimes and money laundering and/or terrorist financing crimes;
To ensure compliance with a legal or regulatory obligation or ensure the regular exercise of rights by Proxy Systems. In these cases, we may even use and present the information in legal and administrative proceedings, if necessary;
To collaborate with the fulfillment of a court order, competent authority or supervisory body;
To assist in the diagnosis and resolution of technical problems.
To develop new features and improvements, improving your experience with our available services.
WITH WHOM WE MAY SHARE PERSONAL DATA
For the execution of the activities listed above, whenever necessary, we may share your personal data with other companies, service providers, partners or regulatory bodies, and we cannot be held responsible for the treatment given by them to this data but only they will be responsible for it
We never sell personal data.
Below is a summary of these possibilities:
Service providers: so that we can make our products available and provide our services with quality, we rely on the collaboration of several service providers, who process the personal data collected on our behalf and in accordance with our instructions. These service providers act primarily to assist us with anti-fraud analysis, payment intermediation, marketing campaign management, database enrichment and cloud storage.
Judicial, police or government authorities: we must provide personal data of Customers and/or Users, in compliance with court order, requests from administrative authorities, legal or regulatory obligation, as well as to act collaboratively with government authorities, in general in investigations involving illegal acts.
STORAGE AND SECURITY OF PERSONAL DATA
We store your data securely in data centers located in Brazil as well as abroad.
In this case of storage abroad, all applicable legal measures are adopted, in accordance with the General Data Protection Law and its future regulations, guaranteeing the protection and privacy of your personal data.
We adopt the best techniques to protect the personal data collected from unauthorized access, destruction, loss, alteration, communication or any form of inappropriate or illicit treatment, including encryption mechanisms.
We emphasize, however, that no platform is completely secure. If you have any concerns or suspect that your data is at risk, please contact us through our customer service channels and we will be happy to assist you promptly.
Your personal data will be kept for as long as you are an active user on our platforms.
After that period, we may store your personal data for an additional period for auditing purposes to enable compliance with legal or regulatory obligations.
We will retain your data for the necessary period, respecting the deadlines established in the applicable legislation.
MONITORING COOKIES AND TECHNOLOGIES
We may use certain monitoring technologies to collect information on activities performed on our platforms in an automated manner.
The information collected through such technologies is used to measure the performance of our platforms, identify problems in use, capture User behavior in general (anonymized) and collect content impression data.
See below some of the technologies that may be present on our platforms:
Cookies: Cookie is a small file added to the user's device to provide a personalized platform access experience. Cookies help analyze internet traffic and let us know when a user has visited a specific website. A cookie does not give access to a computer or reveal information other than the data the user chooses to share with us.
Analytics tools: these tools may collect information about how Users visit our platforms, which pages they visit and when they visit such pages, other sites that have been visited before, among others.
INTERNATIONAL TRANSFER OF PERSONAL DATA
Some of your personal data may be transferred to other countries, for example, when we use cloud computing services for data processing or storage, located outside Brazil.
But don't worry, Proxy Systems also observes in these situations all the requirements established by current legislation, and adopts the best market practices in order to guarantee the protection and privacy of your personal data.
YOUR RIGHTS AS A PERSONAL DATA HOLDER
Transparency regarding the processing of your personal data is a priority for us.
Confirmation of the existence of processing of personal data.
Access to personal data.
Withdrawal of consent.
Correction of incomplete, inaccurate or outdated personal data.
Elimination of personal data processed with consent or unnecessary, excessive or when it is understood that a point of the LGPD has not been met.
Information about the hypotheses and with which companies, partners and other institutions we may share or receive personal data concerning you.
Information about the possibility of not providing consent and the consequences of the refusal, when applicable.
Export of your data in order to facilitate the integration of your registration with another system of your choice.
All requests will be treated free of charge, and will be subject to a prior assessment of their identity and the feasibility of the service, in order to comply with any obligations that prevent the complete fulfillment of the requests of the right holders.
RETENTION AND DELETION OF YOUR PERSONAL DATA
We will treat your personal data with high levels of protection and guarantee your privacy, during the entire period that you are registered on our platforms, or browsing them (when possible without registering, such as our e-commerce, for example).
When applicable, and even if you choose to exclude your personal data from our registration base, Proxy Systems may retain some or all of your personal data for additional periods to comply with legal or regulatory obligations, for the regular exercise of rights, eventual lawsuits, audit purposes of various natures, or other deadlines defined and substantiated by legal bases that justify the retention of this data; or even for managerial dealings, provided that they are duly anonymized, that is, impossible to recognize their owner.
We are constantly looking to improve our customers' experience.
Thus, our personal data processing practices may change with the inclusion of new features and services.
We value transparency in the way we handle your personal data.
Phone: (11) 4586-2882
We are always available to answer your questions and put you in control of your personal data.